Tag Archives: influence

If all I hear are benefits, either you aren’t thinking or you are in sales

I just read

http://scn.sap.com/community/cloud/blog/2014/08/04/moving-to-the-cloud–what-the-hell-is-cloud-computing by @Kunal_Pandya

It’s a good piece about the benefits of cloud. And it does a great job of explaining some terminology. However, I came across one bit that I just couldn’t let go.

“What % of your customers are on the latest version of your software?”

If the answer is less than 100%, it is not multi-tenant.

Four times a year SuccessFactors would answer less than 100%. Why? Because some companies have paid to be upgraded slightly later than others so as to ensure that if they are any issues, they are less likely to see them.

Also within SuccessFactors customers, many would not be using the latest tools. Why? Because they have opted not to run those areas, as change management is costly and they don’t see the need, yet. Are they running the latest version – arguably yes and no, they have access to it, but certainly they are multi-tenant within the data centre.

Within the HANA Cloud Platform, one has the option to run an application/database without downtime for 6 months – it will continue to run on the version of the software that was released at the time the application was started. However, the platform is updated every 2 weeks. Bounce your application and it will pick up the newest runtime. Clearly not every customer is using the latest version of the solution. Is the solution multi-tenant? This is perhaps a harder one to answer as even within the same data centre there are different versions. However, all these versions are running within containers that are provided by the same software. So perhaps it is multi-tenant? I’d suggest that it is, but it fails the 100% on one version test.

My points here are 1) it is dangerous to make sweeping generalisations and 2) that whilst there are large benefits to moving to multi-tenant solutions, there is also a real business demand expressed in $$$ to ensure stability of solution, which is a real risk of a “true” multi-tenant solution.

The diagrams of Sven in SaaS and PaaS: a symbiotic relationship delivering enterprise value do well to show the immense value of cloud solutions over traditional onPremise model but don’t hide the downsides either.

I think it’s worth while to show two sides of an argument. When trying to convince someone to buy an apple rather than an orange, point out that the orange is juicier, but perhaps the apple has less risk of spilling juice down your shirt front when biting in to it.

I think it is imperative that if we are to be trusted as advisers to those that claim that they don’t understand #cloud (and probably those that do too) we should probably discuss the downsides too.

Perhaps that’s bad practise in sales, to point out the bad sides of your product? Perhaps why sales people are consistently rated untrustworthy? Me I’d rather not have someone accuse me of being in sales. 😉

Reader’s Digest Poll – Trusted People 2014

Gallop Poll – Honesty/Ethics in Professions


Twitter tightrope

Influence this you <removed>

Walking on a tightrope with the birds

Recently I passed the completely arbitrary mark of 1000 twitter followers. Yeah! Woohoo! Well done me! (Please note points with exclamation mark are meant to be dripping with sarcasm.)

And around the same time, I unfollowed – shock horror – two folks I had been following for quite some time. Now, I know I’m not the social media guru who can use twitter perfectly with lots of lists, following back people and then analysing where the links in my post have been successful and all that bs. But, I stopped to think about what I was doing, why I was doing it, and whether the same could/should be done to me by the wonderful bunch of idiots people that follow my twitter handle.

Unfollow 1 – Where is my personal space?

The first person I unfollowed, is great at sharing interesting content, and has some really useful things to say about some stuff that I’m interested in. However, they also have a LOT to say about politics. It might even be a political view that I agree with and sometimes I’ve had fun following some of those links. However, sometimes it went beyond fun and started getting nasty. Now, I strongly support people’s right to have a political viewpoint (I have one) however, if I’m going to include you in my feed of people that I want to listen to, please don’t make me uncomfortable by going all extreme on me, regularly.

Unfollow 2 – Wake me up to smell the coffee!

The second person I unfollowed was the polar opposite. They tweeted some interesting stuff occasionally. But generally their sharing of info was following the company line so intently that I never had the view that the stuff they were sharing was more than their company’s carefully edited press releases. I decided that in balance, press releases disguised as personal viewpoints was just a bit too boring, and I didn’t really want them in my timeline.

Walking a tightrope

Clearly, being too extreme is bad, but being too timid, is just as bad. So where one earth does one go? And this is the tightrope I guess that we walk. I’m certainly not pretending to know the answer and if one analyses the question it’s clear I’ve made some perhaps unsupportable assumptions. Is it really that bad if your audience is tightly aligned your viewpoints? If you’re gaining kudos in the eyes of your employer, is that a bad thing?

From my POV

I think in the end, the tightrope you walk is the one of your own making. It’s the choices that you make to go in the direction you want to go and associate with the people that you want to associate with. So for me, that means being slightly (but hopefully not offensively) irreverent, and keeping a T-shaped focus on the stuff I share. What it also means to me is that some things that I do care quite deeply about, for example climate change and the way that our generation is screwing the planet for my kids, I’m probably a LOT quieter about that I sometimes wish I was. Self censoring is a pain in the butt, however, it might just get me along the tightrope I want to walk. Just grab me after a few beers, and then I’ll tell you what I really think. 🙂